See how Veloxity, a mobile Customer Experience Management (CXM) company, uses WebAction to turn the tables on the telecom industry’s CXM standards. Co-founder and CEO, Bahadir Kuru, explains how the company processes data for millions of mobile devices in real time to offer carriers a window into each and every consumer’s wireless experience. “When our first customers, one with 7.5 million Wi-Fi hotspots and another with 20 million subscribers, deployed our technology, using WebAction allowed us to focus on our business problems and Key Performance Indicators (KPIs) instead of the underlying data infrastructure,” commented Veloxity CEO, Bahadir Kuru.
Data Driven Customer Experience Management for Mobile Telecommunications
Veloxity now empowers carriers with an instant “crowdsourced” quality of service profiling of their entire wireless network infrastructure as experienced by the customer, with segmentation by device or other categories. “WebAction enables us to achieve our vision by acquiring and processing very large amounts of data and making it available for analytics and dashboards in real-time,” BoraEristurk, VP of Business Development. For a deeper understanding of how Veloxity is using WebAction to fuel their wireless performance management platform, check out the Veloxity Case Study.